Return & Refund Policy

Magnolia Designs, LLC

At Magnolia Designs, we take pride in the products we create and offer. We want you to love your purchase and have a positive shopping experience!

Because our shop includes handmade creations, personalized gifts, creative kits, and other carefully selected products, return eligibility may vary depending on the item.

Returns & Eligibility

We accept returns on eligible, non-personalized, ready-made items within 14 days of delivery.

To qualify for a return, items must be:

• Unused, unworn, unwashed, and in their original condition

• In their original packaging, when applicable

• Accompanied by proof of purchase

To request a return, please email us at designedbymagnolia@gmail.com within 14 days of receiving your order.

Please do not return merchandise without contacting us first. Once your return is approved, we will provide instructions and the appropriate return shipping address.

Magnolia Maker Kits

Magnolia Maker Kits may be returned within 14 days of delivery, provided they are:

• Unopened and unused

• In their original packaging

• Complete, with all original materials, components, and instructions included

Opened, partially used, or incomplete kits are not eligible for change-of-mind returns.

If your kit arrives damaged, defective, or missing materials, please contact us so we can help resolve the issue.

Personalized, Custom & Made-to-Order Products

Personalized, customized, and made-to-order products are created specifically for each customer and are considered final sale once production has begun.

This includes products featuring personalized names, lettering, custom fabric selections, special requests, or other customer-selected details.

These items cannot be returned or exchanged due to a change of mind, customer-provided spelling errors, or changes in personal preference.

However, if an item arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can work toward an appropriate resolution.

Nothing in this policy limits your rights under applicable law.

Order Cancellations

We understand that plans can change!

• Ready-made items: Orders may be canceled before shipment, provided shipping preparation has not already been completed.

• Personalized and custom orders: Cancellations are accepted before production or customization begins.

• Once production begins: Personalized and made-to-order purchases can no longer be canceled for a change of mind.

Please contact us as soon as possible if you need to request a cancellation.

Handmade Product Variations

Many Magnolia Designs products are handmade individually, making each one a little different.

Slight variations in fabric placement, pattern alignment, stitching, color appearance, and finishing details may occur. These characteristics are a natural part of handmade products and do not necessarily indicate a defect.

We make every effort to provide accurate photographs and descriptions so you know what to expect.

Non-Returnable Items

Except when damaged, defective, incorrect, or otherwise required by law, the following items are not eligible for return:

• Personalized, customized, or made-to-order products after production has begun

• Opened, used, or incomplete Magnolia Maker Kits

• Items that have been used, worn, washed, or altered

• Gift cards

• Items clearly designated as final sale at the time of purchase

Return Shipping

Customers are responsible for return shipping costs on approved returns due to a change of mind or personal preference.

Original shipping charges are nonrefundable for ordinary change-of-mind returns, unless required by law.

If an item arrives damaged, defective, or incorrect due to our error, we will work with you to resolve the issue and cover reasonable return shipping costs when a return is necessary.

For your protection, we recommend using a trackable shipping service when returning merchandise.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If something arrives damaged, defective, incorrect, or missing components, please contact us as soon as possible, preferably within 7 days of delivery.

When contacting us, please include:

• Your order number

• A brief description of the issue

• Photographs, when possible

We will review the situation and work toward an appropriate resolution, which may include a replacement, repair, missing components, or refund.

The suggested reporting period does not limit any rights provided by applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval.

Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us

If you have questions about your order, need assistance, or would like to request a return, please contact us.

Magnolia Designs, LLC

Website: https://www.magnoliadesignsllc.com

Email: designedbymagnolia@gmail.com

Return shipping instructions and the appropriate return address will be provided after a return request has been approved.

Thank you for supporting Magnolia Designs and shopping small!

Crafted with Heart. Styled by Grace.